If you have a problem with a trade, please contact us via email or come onto our Live Chat so we can assist you further.
Before doing so, we ask for you to provides use with your MetaTrader Account number which would be the number showing on the screenshots below and the Trade ID which is shown on the screenshots below also.
As soon as we receive that information, we can pass it on straight to our Trade team and we can assist you as quick as possible.
Step-by-Step Guide: How to Report a Trade Issue.
If you are on the Mobile app: You can find the Trade ID here.
Desktop: You can find the Account number and Trade ID here.
We are available 24/7 via Live Chat/email if you need any assistance with your account or any other query that may arise.