I there ever comes a time when you have withdrawn and they have not credited your account, please contact us so we can assist you further.

Before contacting us, please check the following and see if this helps in any way, if not, we can assist you and resolve your issue as quickly as possible.

If it is a Bitcoin transaction:

  1. You have entered the right Bitcoin (BTC) address.
  2. Ensure 1-3 hours have passed or you have 3-6 confirmations on the Blockchain. 

  3. Click here to go to the Blockchain website and check if you can find information there. 

We are available 24/7 via Live Chat/email if you need any assistance with your account or any other query that may arise.