When you are going to withdraw your funds, please ensure that you have the funds available in your wallet. 

You may need to do an Internal Transfer from your MetaTrader Account to your Main Wallet. 

Click here for a step-by-step guide.

If you have the funds available in your wallet, please follow the instructions below:

Also, please check the Important information section below before you proceed in withdrawing your funds.

Step by Step Guide: How to withdraw your funds..

  1. Click on Withdraw.

  2. Choose Bitcoin (BTC) as the withdrawal type.

  3. Select the wallet and enter the amount you wish to withdraw.

  4. Click Request Withdrawal.
  5. Click Withdraw.

  6. Enter your Bitcoin (BTC) wallet address
    Copy and paste your address from your Bitcoin (BTC) Wallet provider to ensure its correct.

Important information

Please make sure you check the below details before you proceed with your withdrawal.

Enter the exact Bitcoin (BTC) address that is on your Bitcoin (BTC) wallet provider. 

If you notice anything that may cause an error with your withdrawal, please contact us as soon as possible.

Providing incorrect details may result in the permanent loss of funds. Due to the digital currency protocols, transactions can't be cancelled nor reversed once processed. 

We aim to process your withdrawal within 1 working day. If you see that we have not processed your withdrawal within 1 working day, please check your email and if you do not find an email from us, please contact us via live chat for further assistance.

You can also check the Blockchain to see if your payment has gone through. You just need to go to www.blockchain.com.

When processing a Bitcoin deposit or withdrawal, a Network Fee applies. The mentioned charge is deducted automatically by the Blockchain. 

We are available 24/7 via Live Chat/email if you need any assistance with your account or any other query that may arise.