Our Teams may request a selfie from you from time to time either during a Live Chat and also via email.
There are a couple of ways we could request for the selfie to be sent. Kindly refer to the below images. If you are asked to hold a document when taking a selfie, please ensure that no information is covered with your hands/fingers.
Live Selfie
This selfie is to be submitted when verifying your account as part of the Identity verification. This is an ordinary selfie which simply shows your face clearly and is not a saved image.
General Selfie
This selfie requires your full face, your ID document and a piece of paper which is dated and signed.
Kindly ensure that the overall image is clear with all the details on both your ID and the paper being readable.
Withdrawal Selfie
This selfie requires your full face, your ID document and a piece of paper which contains the date of your withdrawal, the amount and your signature.
This information may be found on the Withdrawal History section of your account.
Kindly ensure that the overall image is clear with all the details on both your ID and the paper being readable and correct.
We are available 24/7 via Live Chat/email if you need any assistance with your account or any other query that may arise.
