If you would like more funding options on your account, we would need verification documents, one of them being a Proof of Address document.
Please find our guidelines below for reference. The document would need to be valid an in-date.
Please provide us with one of the following;
- Utility bill: Cable bill, water, electricity etc.
- Bank Statement: If you are going to provide us with a credit card statement, please ensure that your credit card details are hidden/truncated/not visible.
- Postpaid Mobile Phone Bill
- The document needs to be issued within the past 3 months (90 days).
- Must be able to see the full document, all four corners and not cropped nor edited (Apart from sensitive card information).
- Needs to state your full name.
- We need to see an official logo/stamp on the document.
- The document you send should not be password protected.
- We accept JPEG or PNG files only.
- Screenshots and scanned documents are acceptable. If submitting in this format, please include the full pages.
If we notice that you have provided an edited document (apart from hiding sensitive card information) or that you are not at least 18 years of age, the account will be suspended immediately.
Below, we have provided you with a few examples of documents we would accept and of documents we would reject.
The pictures are examples of what we are looking for on a document..
We are available 24/7 via Live Chat/email if you need any assistance with your account or any other query that may arise.